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Frequently Asked Questions (FAQ)
Is my personal information protected with your company?
Support
How can I contact you?
I would like to use the programme in my own language.
Membership
How do I renew/ upgrade my membership?
How do I downgrade my membership?
How can I delete my account?
AD/ TRAFFIC EXCHANGE PLACEMENTS
Ad link/Site URL is not placed in the rotator or Ad link/Site URL deleted.
What banner formats can be placed?
What type of ads are not accepted?
Can’t see any ads to be viewed
I mistakenly clicked the link to place my website on the rotator. How do I remove it?
Do I get credits/money returned if my ad was not accepted?
CREDITS
What the difference between ad packs and ad credits
How much are adpacks?
How can I get more ad credits?
I mistakenly clicked the link to place my website on the rotator. How do I remove it?
Is it possible to exchange credits for real funds?
Matrix
I don’t see my referrals in my downline/in the matrix.
How can I see my team/downline?
How can I get more ad credits?
Sponsor
How do I locate my sponsor’s information/ contact?
MATRIX
My deposit is not showing up.
How do I make deposits to my account?
REGISTRATION/ PASSWORD/ USERNAME/ LOGIN TROUBLE
I forgot my password.
I forgot my username/ My username is not working.
